Need help with a ProDentim order, delivery, return, or product question? Use the contact details below to reach the appropriate support team. Having your order number and the email address used at checkout ready can help the team locate your purchase faster.
Choose the support option that best matches your question. Contact details may also appear in your order-confirmation email or on the secure checkout receipt.
For order questions, returns, delivery concerns, or general assistance:
Toll-free assistance for checkout and order-related questions:
1-800-390-6035
Available 24/7
Providing the right information can reduce back-and-forth messages and make it easier for customer support to assist you. Do not send your full payment-card number by email.
Privacy reminder: Never include a complete credit-card number, password, or other highly sensitive financial information in an ordinary email.
| Request | Helpful next step |
|---|---|
| Order confirmation not received | Check your spam folder, then contact support using the email entered at checkout. |
| Shipping or tracking question | Have your order number and any tracking number ready before contacting support. |
| Change or cancel an order | Contact order support as soon as possible. Changes may not be available after fulfillment begins. |
| Return or refund request | Ask support for the current return instructions before mailing anything. Review the 60-day money-back guarantee. |
| Product-use question | Follow the product label. Speak with a qualified healthcare professional for personal medical guidance. |
Qualifying orders are advertised with a 60-day money-back guarantee. Contact customer support before returning a package so you can confirm the current return address, required order details, and any other instructions that apply to your purchase.
Look in the order-confirmation email or receipt sent after checkout. Search your inbox and spam folder using the product name if you cannot find it immediately.
This informational website does not directly process or manage customer orders. Order changes, billing questions, returns, and refunds must be handled by the support team connected with your transaction.
Response time can vary with request volume. Sending one clear message containing the relevant order details generally makes the issue easier to review.
No. Customer support can answer order and general product questions, but personal health concerns should be discussed with a licensed dentist, doctor, or other qualified healthcare professional.